FAQ

Shipping and Payments

When my order will be fulfilled?

Your order will be shipped out within 6 weeks from placing an order. When your order leaves our warehouse, we will send you an email with the tracking number.

To which countries do you ship your products?

We ship our products all over the world.

I am based in Europe, are VAT and other taxes already included?

VAT is already included for orders to countries in European Union. (including UK)
You won’t pay any additional import fees or taxes as deskpads gallery is based in Poland.

How do you ship your products?

All orders are shipped as postal matters and will be delivered to you by your local post office.
(ex. USPS for the US, Canada Post for Canada, Royal Mail for the UK, Singapore Post for Singapore, Deutsche Post for Germany, Australia Post for Australia etc.)

How long does the shipping last?

From 6 to 20 working days depending on the location.
If you’re in a hurry and you need to know exactly when to expect the delivery, please contact us.

How much does the shipping cost?

Worldwide shipping costs 7.99 USD per 1 deskpad. (they are heavy…)

What payment methods do you accept?

debit/credit cards (service provided by Stripe), Paypal
If you would like to pay with crypto please send us an email.

Refund or Exchange

How to return the product and get a refund?

Let us know that you want to return the product within 14 days from receiving it. Every issue is considered individually, just contact us. Please keep in mind that the product you want to return has to be in a pristine condition.

I would like to cancel my order, what should I do?

Please contact us as soon as possible.

How to exchange one product for another?

Let us know that you want to exchange the product for another within 14 days from receiving it. Every issue is considered individually, just contact us. Please keep in mind that the product you want to exchange has to be in a pristine condition.

Other

Why some designs are more expensive?

While the cost of producing deskpads is the same all the time, some artworks, licences, work of artists cost more.